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About us

What is Open Almaty?

It is a unique project of Almaty city Council, aimed at providing citizens with assistance in solving their life situations, as well as establishing openness and accountability of local and republican bodies of executive power.

How it all began?

On the 10 of May, 2017 OpenAlmaty web portal was launched to provide people with all necessary information for solving their life situations.
Here you can find a lot of useful and interesting information, such as:

  • City directory:
  • local executive authorities;
  • medical, educational and religious institutions;
  • Call-desks;
  • non-governmental organizations;
  • public service centres;
  • cooperative of apartment owners;
  • transport (bus stations and routes)
  • Maps:
  • microstrip districts;
  • recycling stations;
  • Plans for reconditioning of roads and heat supply system, improvement of courtyards, parks and squares, installation of bus stops etc.
  • Job vacancies and CV database
  • Q&A

What do we call “Life situations”?

“Life situations” is what happens to us everyday. For example: if you want to transfer your child to another school, we will tell you HOW. If you want to get social housing, we will tell you HOW. If you want to start a business, we will tell you HOW. If you can’t find a solution for your situation of want to leave a complaint, you can do so on this web portal and we will forward it to a competent authority and provide you with a comprehensive answer.

Now what?

From 11th of September 2017 a public reception office and its call centre are providing directory information, consultations, advices and solutions for life situations, as well as receiving complaints and suggestions.

  • Representatives of the following agencies are located in the public reception office:
  • District administrations
  • Public transport and roadway network administration
  • Administration of natural resources and environmental regulation
  • Administration of Architecture and Urban Development
  • Administration of Employment and Social Programs
  • Housing and Housing Inspection Administration
  • Department of internal affairs
  • Department of emergency fields
  • Department of state revenue
  • Kazpost
  • Prosecution office
  • National chamber of entrepreneurs "Atameken"
  • Public service center
  • Public Association "Professional Mediators"
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