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How may owners of substandard housing or housing that suffered from an emergency receive housing?

If the property at which your family resides does not meet the established sanitation and technical requirements, you are entitled to join the waiting list for the public housing.

1

How to receive the service at www.egov.kz?

For this purpose you need to:

  1. obtain EDS (electronic digital signature);
  2. authorize yourself and generate a request for registration in the housing waiting list and verify it with EDS;
  3. attach to the request a list of electronic copies of documents:
  • formal proof that you have lived in Almaty for at least three years;
  • marriage (divorce) certificate (until June 1, 2008), certificate of family member’s/members’ death (until August 13, 2007), child birth certificate (until August 13, 2007), with the original to be provided to verify a person);
  • statement from the Department of Housing and the Housing Inspection Service of Almaty, if your sole residential property is recognized  as  rundown;
  • income statement for the past twelve months for every family member prior to application (if an applying service recipient is considered to be socially vulnerable);
  • statements from the relevant authorities in cases where residential property of such family does not meet the established sanitation and technical requirements.

Turnaround time: 30 calendar days. State duty is not paid.

The end result of the service:  receipt of notification of registration with a reference number of the queue indicated or a substantiated answer on the refusal.

2

How to receive the service at the district department of the State Corporation “Government for Citizens” of Almaty (CSC) at the place of registration?

List of documents:

  1. application for registration in the waiting list of the citizens who are in need of public housing;
  2. your document of identification;
  3. document evidencing the fact of having lived in Almaty for at least past three years;
  4. marriage (divorce) certificate (until June 1, 2008), certificate of family member’s/members’ death (until August 13, 2007), child birth certificate ( until August 13, 2007), with the original to be provided to verify a person);
  5. statement from the Department of Housing and the Housing Inspection Service of Almaty, if your sole residential property is recognized  as  rundown;
  6. income statement for the past twelve months for every family member prior to application (if an applying service recipient is considered to be socially vulnerable);
  7. statements from the relevant authorities in cases where residential property of a family does not meet the established sanitation and technical requirements or where two or more families live in adjacent and non-isolated residential premises or when such family includes patients suffering from severe forms of certain chronic diseases that make living together in the same room (apartment) impossible.

Turnaround time: 30 calendar days. State duty is not paid.

The end result of the service:  receipt of notification of registration with a reference number of the queue indicated or a substantiated answer on the refusal.

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