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How to request a checkup?

If you are already attached/registered with a polyclinic or another healthcare provider in Almaty, you may schedule a doctor’s appointment with the following ways.


How to request service at egov.kz?

For this purpose you need to:

  1. obtain EDS (electronic digital signature);
  2. authorize yourself and file a request;
  3. go to your user account to read a notification on the status of your e-request;
  4. come to a healthcare provider to the doctor you selected at an established time.

Turnaround time: 30 minutes.

The end result of the service: notification in the form of a status of your electronic request in your user account.


How to request service at a polyclinic?

For this purpose you need to:

  1. contact an appointment desk of a healthcare provider physically or by phone;
  2. show your document of identification or birth certificate (if you have come directly to the appointment desk).

Turnaround time: 10 minutes.

The end result of the service: a record in an appointment’s book of a service provider’s doctor or an oral answer indicating the date, time of appointment in accordance with the appointment schedule.

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